[Important] Please be wary of suspicious messages via WhatsApp, email, etc.

Currently,An incident in which suspicious messages regarding payment or reservation cancellations have been sent via WhatsApp and other platforms to some guests who made reservations at our hotel through an OTA (online travel agency)We are currently verifying this.

We will never contact you via WhatsApp or other means to request additional payments or to inform you that “your reservation will be canceled if you do not pay.”

If you receive a suspicious message, please take the following precautions.

・Do not open any URLs or links included in the message
・Do not enter credit card information or personal information
・Do not send money or make payments
・Do not reply to suspicious messages

If you receive a suspicious message or have any concerns about your reservation, please do not reply to the contact information provided in the message, andPlease contact us directly using the contact information listed on our official website.

We are currently assessing the situation and implementing the necessary security measures.

We sincerely apologize for any concern and inconvenience this may have caused our customers.
We will continue to take the necessary measures to ensure that all our guests can enjoy a comfortable and worry-free stay.